My next smartphone and provider

Apple's iPhone 5 This is turning into a Weekend of Decision for me. First I'm wrestling with what kind of 35mm DSLR to move to, now it's a new smartphone and provider. I got on the new smartphone kick because I've just about had enough of the poor customer support and lousy service coming out of T-Mobile. Saturday's latest shenanigans with T-Mobile were the last straw. In September 2011 I purchased a T-Mobile hotspot. I got this for my youngest daughter so that she could have internet connectivity at the house she'd moved into, as well as being able to carry it with her around Tallahassee. In spite of the glowing ads, service has been mediocre at best, but at least it gave her connectivity to check her email and Facebook. In late August she finally found a decent (read: affordable) wired connectivity solution in Tallahassee, so she didn't need the wireless hotspot anymore. I called T-Mobile to turn off the mobile hotspot feature only to discover that i...