My next smartphone and provider
|Apple's iPhone 5|
Saturday's latest shenanigans with T-Mobile were the last straw. In September 2011 I purchased a T-Mobile hotspot. I got this for my youngest daughter so that she could have internet connectivity at the house she'd moved into, as well as being able to carry it with her around Tallahassee. In spite of the glowing ads, service has been mediocre at best, but at least it gave her connectivity to check her email and Facebook. In late August she finally found a decent (read: affordable) wired connectivity solution in Tallahassee, so she didn't need the wireless hotspot anymore. I called T-Mobile to turn off the mobile hotspot feature only to discover that in spite of what we were told in September 2011, I couldn't turn it off without paying a $200 cancellation fee. Seems I didn't get a month-by-month contract but a two-year contract. I will, in the end, turn it off anyway. With a year still left on the contract, and with it costing me $40/month, I'll save $280 over riding out the rest of the contract run. Our other handset contracts come up for renewal next February and I don't need this outlier hanging over our heads. I tried to do this at the T-Mobile store at the Mall of Millenia, but we were told that while we could buy stuff from them, we had to call customer support to turn stuff off. This, of course, was the same store that sold me the mobile hotspot in the first place.
My current smartphone is the HTC myTouch running Android 2.3.4. Purchased in February 2011, it came with Android 2.2. Android wasn't upgraded to 2.3.4 until early this year, after Android 4 was released. Couple that with the lousy service in my own neighborhood (dropped calls, loss of connectivity outside of my house standing in my yard, etc, etc, etc) and my last two years with T-Mobile have been just short of abysmal. I've been a T-Mobile customer since 2000, when we switched to what was Voicestream Wireless at the time. That's twelve years. I have never wanted to drop T-Mobile until we made the fateful decision to switch to smartphones. If we'd stayed with simple feature phones, I'd be paying only half what we pay now in monthly fees and I'd probably still be reasonably happy. Own a smartphone through T-Mobile however is a royal pain in the ass.
We're tired of T-Mobile, and we're tired of Android. My wife wants an iPhone, and after watching the bumbling of Android across the various handsets and providers, I now want an iPhone as well. In spite of all the brouhaha surrounding the current iPhone 5 release, the phone sold five million its first weekend. The problems that critics want to fixate on are non-problems. iOS 6 may have its issues but I can match any problem in iOS with equivalents in Android. The only question is do I go with Verizon or Sprint? AT&T can rot in hell for all I care, along with T-Mobile. In the mean time I'll be investigating plans to match what we've currently got. But come February 2013 my wife and I will be getting iPhones and the family will be switching off of T-Mobile. We've had enough.